Refund Policy
**Refund Policy for Soyreek.com**
Effective Date: 20-11-2023
Thank you for choosing Soyreek.com for your matrimonial needs. We are committed to providing you with the best possible service. Please read our refund policy carefully to understand our terms and conditions regarding refunds.
### 1. Refund Eligibility
1.1 **Membership Fees:** Membership fees are non-refundable once paid.
1.2 **Payment Errors:** In the case of payment errors, accidental duplicate payments, or any other payment-related issues, please contact our customer support immediately. We will review each case individually and, if necessary, issue a refund at our discretion.
### 2. Cancellation Policy
2.1 **Cancellation by User:** Users can cancel their membership at any time. However, no refunds will be provided for the remaining duration of the membership.
2.2 **Cancellation by Soyreek.com:** We reserve the right to cancel or suspend a user's account if there is a violation of our terms of service. In such cases, no refunds will be provided.
### 3. Refund Process
3.1 **Refund Requests:** To request a refund, users must contact our customer support team within [number of days] days of the payment date.
3.2 **Refund Review:** Refund requests will be reviewed on a case-by-case basis. We may require additional information to process the request.
3.3 **Refund Approval:** If a refund is approved, it will be processed within [number of days] days. The refund will be credited to the original payment method.
### 4. Exceptional Circumstances
4.1 **Technical Issues:** In the event of technical issues or service outages that significantly impact the usability of the website, we may, at our discretion, provide compensation or refunds.
4.2 **Fraudulent Activity:** Refunds will not be issued in cases of fraudulent activity or misuse of the website.
### 5. Changes to the Refund Policy
5.1 **Policy Updates:** Soyreek.com reserves the right to modify or update this refund policy at any time. Users will be notified of any changes through our website.
### 6. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team at [customer support email].
By using Soyreek.com, you agree to abide by the terms outlined in this refund policy.
Thank you for choosing Soyreek.com for your matrimonial journey.
Soyreek.com Team
